Terms & cancellation policy

1. Who we are

In these terms "we" and "us" mean Wilder Panamerica, based in Medellín, Colombia; "you" means every person named on a booking. The full legal details of the company that sells your trip are stated on your booking confirmation and invoice.

We design and sell short trips and act as intermediary between you and the local suppliers who run them: guides, lodges, boat and transport operators. By paying a deposit you accept these terms and the trip-specific conditions shown on the trip page. Where the two differ, the trip page applies.

2. Booking and payment

Deposit: 30% of the trip price per person, paid when you book. Your place is confirmed once we receive it and send you a written confirmation.

Balance: the remaining 70% is due 30 days before departure. If you book within 30 days of departure, you pay the full price at once. If the balance is not paid on time, we may treat the booking as cancelled by you.

Prices: in US dollars per person, based on the group size shown. They include what the trip page lists under "Included". Flights, travel insurance, tips, drinks and personal expenses are not included unless stated.

Price changes: once your deposit is paid, the price is fixed. We only change it for government taxes or fees introduced after booking, and never later than 30 days before departure.

Payment: by card or bank transfer through the payment link we send. Bank and card charges on your side are for your account. We issue an electronic invoice (factura electrónica) for every booking.

3. Cancellation policy

Tell us in writing (email or WhatsApp). The date we receive your message counts. The fee is a percentage of the total trip price:

Some suppliers have stricter rules, for example boat trips with fixed departures. If so, the trip page says so and that rule applies.

Change of date: free once, if you ask 46 days or more before departure and there is space. Later changes count as a cancellation and a new booking. Change of name: free up to 15 days before departure, if the supplier allows it. Leaving early: no refund for unused parts.

If we cancel or change your trip: if the minimum group is not reached, we decide at the latest 30 days before departure and you choose between a full refund or another date or trip. If rivers, sea or roads are not safe, the guide may change the route on the day; if a large part of the trip cannot go ahead, we offer an alternative of similar value or refund the part not provided. If we must change the trip in a major way before departure, you may accept it or cancel with a full refund. We are not responsible for flights, hotels or other costs you booked yourself.

4. Your responsibilities

Travel insurance is required. It must cover medical costs, emergency evacuation and repatriation, and the activities on your trip.

Documents: you need a valid passport and any visa or entry documents yourself. Trips that cross a border may require proof of onward travel and funds.

Health and fitness: each trip page shows a level. Tell us before booking about any medical condition, allergy or diet. Some trips go far from hospitals or to high altitude. Check vaccinations, such as yellow fever for the Amazon, with your doctor.

On the trip: follow the guide's instructions and respect local communities and nature. A guide may exclude a traveller whose behaviour puts the group at risk, without a refund.

5. Our responsibility

We choose our suppliers with care. The services themselves are provided by those suppliers under their own responsibility and conditions. We are responsible for the correct organisation of your booking, and not for loss, damage, injury, delays or extra costs caused by you, by third parties outside our control, or by force majeure (extreme weather, floods, landslides, strikes, road blocks, public order problems, epidemics or government measures). Our liability is never more than the price you paid for the trip, except where Colombian law says otherwise.

Complaints: tell your guide at once so it can be fixed on the spot. If it is not solved, write to us within 30 days after the trip. We answer within 15 business days.

6. Legal notices and applicable law

In line with Colombian law (Ley 679 de 2001 and Ley 1336 de 2009), we reject and report any form of sexual exploitation of children and adolescents. It is a crime in Colombia, punishable with prison.

Buying or taking protected animals, plants or archaeological objects is forbidden and punishable in Colombia.

We use your personal data only to arrange your trip and share it only with the suppliers who need it, in line with Ley 1581 de 2012. Your rights under Colombian consumer law (Ley 1480 de 2011) apply.

These terms are governed by Colombian law. Disputes go first to an attempt at an amicable solution, then to the competent authorities in Medellín, Colombia.